Refund policy

Returns & Refunds

We want you to be satisfied with your AIRBOSS tools. If something is not right, here is how returns work.

1. Return window

You have 30 days from the delivery date to request a return.

2. How to start a return

Contact support@ustoolsystem.com with your order number and the reason for the return. We will review your request and send return instructions. Items sent back without an approved return request will not be accepted.

3. Condition of returned items

Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Tools that show signs of use, missing parts, or damage caused after delivery may be refused or refunded at a reduced amount.

4. Who pays return shipping

This depends on the reason for the return.

• We pay. If the item arrived damaged, was shipped in error, or has a manufacturing defect, we cover the return shipping. We will email you a prepaid return label — do not pay for return shipping yourself in these cases.
• You pay. If you ordered the wrong item, no longer need it, or the specification does not suit your application, return shipping is your responsibility. Original outbound shipping charges are not refundable.
• Restocking fee. Returns that are not due to a defect or our error are subject to a 15% restocking fee, deducted from your refund.

5. Damaged or defective on arrival

Inspect your order when it arrives. Report any shipping damage or defect to support@ustoolsystem.com within 7 days of delivery, with photos of the item and the packaging. We will arrange a replacement or a full refund including shipping, at no cost to you.

6. Items that cannot be returned

Special-order and made-to-order items quoted individually are not eligible for return unless they are defective or shipped in error.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

8. Canada and Mexico orders

The same 30-day window and conditions apply. For buyer-paid returns from outside the United States, you are responsible for return shipping, duties, and any customs charges. We recommend a trackable service.

9. Warranty

Returns are separate from warranty coverage. AIRBOSS tools carry an 18-month limited warranty. For a warranty claim outside the 30-day return window, contact support@ustoolsystem.com.